Bluetooth Metadata not displaying on vehicle stock display (ref#1F12QA)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Bluetooth Metadata not displaying on vehicle stock display

Describe your network setup

Roon Docker Debian, Cisco 3850 Core Switch, pfSense, Xfinity in Bridge Mode

This is an identical issue and “workaround” as this link:

I am having this issue on a 2022 Tesla Model Y with AMD CPU. When playing Arc on first connect of BT, there’s no info on the vehicle media player. I then started a song from Plexamp. I saw the Plexamp metadata. I stopped Plexamp and returned to Arc and pressed play and had proper Arc metadata. However there is no coverart displayed on the Tesla.

Hello @joltman

Thank you for reaching Roon support.

If possible, can you please record a short video of this display issue on the head unit using the phone or another device? Use this link to upload the video for our team.

This will greatly expedite our investigation and potential fix. Thanks!

Hi @joltman,

What is the make/model of the vehicle, since you’re using an OEM head unit/display?

It is a 2022 Tesla Model Y.

Thanks for that info @joltman - let us know when you’re able to upload a short video of the issue. Thank you! :raising_hands:

Hi @joltman,

Just for clarity, have you tried changing the AVRCP version in Developer Settings?

Opening a different app (PlexAMP, Spotify) will force a complete AVRCP metadata push. Switching back to ARC seems to restore the AVRCP dataflow between ARC and the head unit. Thus the workaround, such as it is.

Changing the AVRCP version will change how these metadata handoffs are negotiated between ARC and the head unit.

We’ll escalate this to the ARC team for a next step in the meantime; if you have a video, that’s helpful, but it’s not urgent.

I did have my AVRCP version set to 1.5 (default). I just changed it to 1.6. I’ve noticed that once Arc starts working correctly, it continues until I reboot my phone. I’ll do another reboot and let you know. Sorry about not getting video. I’ll work on it!

I’ve recorded a video, but it’s over 500MBs in size. When I try uploading to the link provided, I receive a message saying there’s a 100MB file size limit. Can I get a different link with a higher capacity upload limit? Thanks!

Hello @joltman

You can use the following link to upload your recording:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Uploaded video.

Hi @joltman,

Thank you for your diligence and patience here. It’s very gracious of you to help us out with this report.

We’ll escalate to development and let you know as soon as we have a firm next step.

Just responding to keep the thread alive.

Hey @joltman !

Sure, no probs.

Regards.

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