Bottom control part missing on Xiaomi Pad 6 Pro (ref#6NF2LR) [Ticket In]

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Missing small part of screen on Android tablet when i start roon. very anoying as it is bottom control part. I need to put my tablet horizontally and then vertically again to fix this. Same issue when i open roon horizontally. Tablet is a Xiaomi pad 6 pro

Describe your network setup

Na

2

Hi @Job_van_Dongen,
Thanks for writing in to let us know about this issue. This may be a bug in the UI. I will put this into a ticket for our developers to take a look at. Once we know more we will let you know here!

4

Hi @Job_van_Dongen,

We’re going to require some Roon UI logging from the affected tablet instance in order to diagnose the issue.

At your convenience, please reproduce the issue on the Pad 6, and then keep Roon open on the tablet for at least one hour so reports can reach our servers?

Thank you!

5

Just reproduced it, will keep app open.
Thanks for your support on this.

6

Did you recieve the log files?

7

Hi @Job_van_Dongen,
Yes we did thank you! We have added the information to the ticket we have open for this case. Once our developers have some next steps for you we will let you know.

8

Hi @Job_van_Dongen,
I wanted to give you an update on your case. The developers think this bug will require a software fix. They’ve gathered the information they need to make this fix and added it to the queue. I can’t give you an exact timeline for when the fix will be released. However we will let you know here when it is. Thank you in advance for your patience!

10

Thank you for the update and looking forward for the fix.

1 Like
11

Hey @Job_van_Dongen,

Since no further action is needed with this issue, we’ll go ahead and close the thread for now. Once the fix has been pushed live, we’ll not only include it in our Software Release notes (which I’ll link below) but we’ll also re-open the thread to let you know directly as well.

Thanks again for sharing your report!