Hi,
I’m a brand new user - out of the box, went through the simple registration process and selected what I thought was my music folder - (there are albums inside) - and I’m still not having anything imported. Need help - otherwise, just planning to cancel my trial.
Setup:
MacBook Pro (brand new)
Apple Music subscription & Spotify (no Tidal)
Selected “Music Folder” as instructed in on-boarding
Nothing happening - just reads “watching for files in real time”
Sort of shocked I’m even logging a ticket here - I’d planning to just give up if this part of the process was so difficult to do.
So when you pointed it at the folder, what was the syntax, and are you using SMB1 or SMB2?
Note I am not support, just another user! @support a new user is having issues.
Is it possible for you to provide a screen shot of the contents of one of the album folders?
What happens if you point Roon to just the iTunes folder without drilling down to the Apple Music folder?
Once you get Roon working it just tends to work. People do have issues with AFP shares (which Roon does not support) and more obscure music formats etc. Keep providing info and someone will spot what’s wrong.
For streaming services Spotify does not work with Roon, but Tidal does.
What are the formats of the files inside the folder?
Our full list of supported files is here, so we should confirm the files you’re trying to import are supported in Roon.
Apologies if this is obvious, but the only streaming service Roon supports right now is TIDAL, so streaming content from Apple Music (or Spotify) is not going to work. Anything you’ve purchased and downloaded should work, assuming there’s no DRM.
I’ve downloaded several of my purchased albums on iTunes. So, there are several in my library. I’m in the trial version of the product - and just trying to figure out if I want to purchase this - and I haven’t even seen anything work yet. I’m definitely not trying out any streaming services.
Hi @Victor_Zaud ----- Thank you for the report and sorry to hear of the troubles here.
Moving forward, may I very kindly ask you to please provide me with the following:
Verify the format of the files you are trying to import
Have you verified if any of the content that is not appearing in the application is landing in “skipped files”?
(“settings” - > “Library” - > “Skipped Files”)
Having a screenshot of your “storage” tab would be very appreciated!
Our knowledge base has good documentation on the best practice for integrating iTunes + Roon. Have you given this a read yet?
Hi @Victor_Zaud ----- Thanks for the follow up and taking the time to answer my questions!
Moving forward, if I am not mistaken you can confirm if the content is in DRM protected by checking the file’s “properties”. It should indicate if the file(s) are “protected” or not.
