Roon says that music from BVS club is not available in Qobuz, but i can listen to it on Qobuz. How is this possible?
Are you saying that the tracks on the album page are showing as unavailable? If so, click on the versions tab to see if Qobuz has another version of the album that is available and add that to your library…
Roon shows me 4 versions of their eponymous album, at Qobuz: 2x 33-track 96/24, 2x 14-track 44.1/16 (not clear why there’s two of each).
All 4 seem to be available, and play fine in Roon.
edit: I’m in the UK
What part of the world are you in? It might be a local licensing issue.
I am in Germany. For instance the Buena Vista Social Club album is visible in Roon but it will not play.
In Qobuz I actually only the the remastered version from 2021, which in turn is not visible in Roon.
Ibrahim Ferrer albums also do not play in Roon.
Happened today. Never had a problem with these albums before
I am in Germany too and it works for me.
All versions that are available (in Qobuz and in Tidal) are the 25th anniversary edition. If you added the album previously to your Roon library, it may have been replaced on Qobuz by a different version (possibly this anniversary edition), and in this case the object you have in the Roon library may not exist anymore on Qobuz.
As @Geoff_Coupe said, look if there are other versions under the Version tab of the album you have or perform a new search.
If a new search turns up the anniversary edition and that doesn’t play either:
Ensure that all your Roon installations are up to date (server and control apps).
Log out from Qobuz in Roon via Roon > Settings > Services.
Shut down your Roon Server and control app.
Restart all network gear, beginning with your router. Wait until the router is fully back up.
Start the Roon Server and app.
Log into Qobuz again.
If this doesn’t help, open a support ticket. Click here → Support and then click Get Help. Answer the questions. Official support will be back on Monday.
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Thanks so much.
I did logout from qobuz in roon but this did not help. Restarted roon server also without success. I still dont see all the versions available in qobuz and the ones i do see will not play. Any way, many thanks for your help. Will try restarting everything
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All resolved! Thank you.
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