Build 1392+: Various Artists Compilations Intermittently Splitting into Duplicate Albums (by track) in Roon, ARC [Roon Investigating]

DrTone · June 30, 2024, 1:14pm

Support, Is there any update on this issue?

Bart_Maguire · June 30, 2024, 7:31pm

An update would be welcome. I have been away for a couple of weeks, I have come home to find that nothing has been fixed, I have multiple versions of the same “albums”, it looks a mess. To re-iterate, I have a script that puts recordings of radio streams into folders on my NAS so that I can time-shift them and listen back later. Since some time in May Roon has seen fit to split these into separate “albums”, even though nothing (nothing) has changed at my end. Can Roon please investigate and fix?

David_Evans · July 12, 2024, 7:13am

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I'm having multiple entries appear in the album view despite only one set of files on my NAS. My home screen currently reports showing "4016 of 2152" albums. If I right click on an example of this, both entries are highlighted at once. I've observed this with both local files and Qobuz favourites. Rebooting the core will temporarily fix issue but it gradually returns. The erroneous display is consistent across remotes (ipad or pc)

Describe your network setup

sonicTransporter i5 core, version 2.8. Synology DS218play NAS

Sloop_John_B · July 12, 2024, 12:37pm

This is getting worse rather than better, an album that I added two days ago a compilation of course was added perfectly and now it’s splitting into two different albums – some feedback about this would be useful. Even more useful would be if it was actually sorted.

.sjb

Rudiger_Birkemeyer · July 12, 2024, 3:45pm

To be honest, I’m no longer hoping for a reaction and/or solution.
I’m very disappointed.

My roon experience at the moment is as follows:

I’ve been using roon since 2018, but the software has never been this bad.
Albums that have been on the server since I started and have been correctly recognized are torn apart. They are no longer available as albums. Sometimes the error occurs with compilations, sometimes with classical albums; official releases where there is another composition in addition to the Symphony. (Is that a compilation then?)
And: As an additional error: Existing covers are not displayed

In his statement, Enno Vandermeer wrote “but we want more”. I had completely different hopes and illusions.

But now I have more albums in the display than are stored in my library. (The number shown changes daily, by the way.)

I have more albums without covers (previously zero)

I have more albums that were not recognized (because they were torn apart)

I am aware that I have formulated this post very clearly this time. I would like to apologize for that.
But: The error has been there since February and perhaps the frustration is understandable.

Carl · July 12, 2024, 5:04pm

Hi I’ve seen this reported before and typically a reboot of the Roon Server will resolve this.
Can you try that please and report back.

Sloop_John_B · July 12, 2024, 7:29pm

Absolutely, how much does it cost for a thank for your patience we are still working on it reply?

.sjb

DaveN · July 12, 2024, 10:47pm

Yep. It’s annoying.

DDPS · July 13, 2024, 1:33am

What happens if, under settings > general, do you have this set?:

David_Evans · July 13, 2024, 1:53am

Thanks, yes rebooting does solve it, but the multiple entries seem to come back over a few days. I’ve set the compilation sorting as suggested and rebooted, will report back if the issue returns

DDPS · July 13, 2024, 12:32pm

I should add that even though my compilation sorting is set per above, I am seeing this issue once again as well:

…so it’s still not fixed. This only shows when sorting by “Artist.”

I maintain that the issue might be cause by an illogical feature offering - I can see no reason to sort albums by “Artist” when in fact the “Artist” tag is a track-based tag; the sort feature should only be on “Album Artist” - this is what is causing this issue…

I had uploaded my database to Roon support several weeks ago and have not heard any progress since then.

DaveN · July 18, 2024, 7:05pm

And no fix with b1442. @support, any chance of an update on this issue?

benjamin · July 19, 2024, 8:05pm

Hi @DDPS,

Thanks for your patience - our team is still investigating things and I don’t yet have any additional information to share.

DDPS · July 19, 2024, 9:01pm

@benjamin I truly appreciate the update. Thanks!

David_Evans · July 24, 2024, 12:30pm

Ok so as stated above I rebooted and tried the compilation sorting suggestion. All was good for a few days but again I have multiple entries, and album view reports “showing 2952 of 2156” albums. It’s not a big issue as I can just reboot easily enough but clearly there’s a bug somewhere… thanks

benjamin · July 25, 2024, 9:16pm

Hi @DaveN and others running into this issue,

You have our apologies for the lack of communication around this issue! Your frustration is understandable and warranted.

Our QA team is actively working behind the scenes on this issue, which still has priority among the team. I do apologize that progress has been slower than expected, but know that we haven’t lost touch on it.

When more information is presented to us, we’ll share any updates immediately.

Thanks again for your steadfast patience!

noris · July 29, 2024, 8:48pm

Hi @David_Evans ,

Thanks for the update, we are still looking into this issue. Are you by any chance able to submit your Roon database for review?

Then once you have access RoonServer folder on your SonicTransporter, please copy the RoonServer folder to a PC, create an archive/.zip of the folder and upload it to the below link and let us know once uploaded:

https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external

benjamin · July 30, 2024, 4:23pm

Hi All,

Our team hasn’t been successful in replicating the issue yet, unfortunately. We’d like to make another attempt using a different database copy, if possible (thank you for your efforts @DaveN!)

In an ideal situation, you’re experiencing the issue currently, create a fresh backup, and use that backup to send into the link below:

Database Issues portal

With that, a few follow-up questions:

Is it possible to get into a normal state without duplicated albums? If so, how?
1. If the answer to #1 is “yes“, how long does it take to be back in this broken state? Do you notice any specific functions that may lead to this broken state, like editing/importing/etc?

Thanks!

David_Evans · July 31, 2024, 12:37am

OK should be uploaded now, thanks

Sloop_John_B · August 3, 2024, 11:11pm

I have just checked my library and it seems that all the split orphaned albums are now displaying correctly.

This seems to have occurred in the last 3 weeks as I was still having problems up to then.

I have noticed that things have got better only to get worse again but hopefully some work in the background has sorted (my version of) this issue.

.sjb