Build 943 crashes when accessing the settings menu [Solved: Update to Build 970]

Chris_Gelatt · May 10, 2022, 7:23pm

Looks like somebody else created and deleted a thread on this, but here’s some info from what I have.

I’m running Roon server on a NUC10 running ROCK, and I’m running the Roon UI on a 2021 MacBook Pro with an M1 Max CPU running OS 12.3.1. When I click on the settings menu, Roon quits, and I see this in the logs:

> 05/10 12:16:31 Debug: UI-NAV: settings
> 05/10 12:16:31 Debug: NOT CALLABLE Broo.Runtime.UndefinedValue: 
> 05/10 12:16:31 Error: Exception updating widget main(200)
> 05/10 12:16:31 Error: Exception updating widget main_size_big(191) > hpanel(195) > stackpanel(197)
> 05/10 12:16:31 Info: 
> Local Time:            05/10/2022 12:16:31 -07:00
> Device Serial Number:  MyDeviceSerialNumber
> User Id:               MyUserId
> Roon Version:       1.8 (build 943) stable
> OS Version:            Mac OS X 10.16.0
> Hardware Version:      MacBookPro18,2
> Mono Version:          6.12.0.174 (2020-02/adf1bc4335d)
> 
> Application Domain:    Roon.exe
> Assembly Codebase:     file:///Applications/Roon.app/Contents/MonoBundle/Roon.exe
> Assembly Full Name:    Roon, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null
> 
> CPU0 Description:      Apple M1 Max (64-bit)
> CPU0 Num Cores:        Physical: 10 Logical: 10
> 
> --[ BROOSCRIPT EXCEPTION ]-------------------------------------------
> 
>     Exception Message: Attempted to call a non-callable object
> 
>     at ../ui/settings.broo:699 [4467ab:0079] action
> 
> --[ INNER EXCEPTION ]------------------------------------------------
>    Inner Exception Source:      Broo.Runtime
>    Inner Exception Type:        Broo.NotCallableException
>    Inner Exception Target Site: Binding.Call
>    Inner Exception Message:     Attempted to call a non-callable object
>    Inner Exception Data:        none
> 
>    --[ Inner Stack Trace ]------------
>    Broo.Runtime.Binding.Call(Value value, ArgList args, Equation eq)
>        Broo.Runtime.dll, IL 199, N 586
>    Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
>        Broo.Runtime.dll, IL 2780, N 10696
> 
> --[ OUTER EXCEPTION ]------------------------------------------------
>    Outer Exception Source:      Broo.Runtime
>    Outer Exception Type:        Broo.BrooScriptException
>    Outer Exception Target Site: Interpreter.Run
>    Outer Exception Message:     Exception in brooscript
>    Outer Exception Data:        none
> 
>    --[ Outer Stack Trace ]------------
>    Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
>        Broo.Runtime.dll, IL 4251, N 16609
>    Broo.Runtime.Action/ActionScope.Run()
>        Broo.Runtime.dll, IL 12, N 117
>    Broo.Engine.Widget.OnVisibilityChanged()
>        BrooEngine.dll, IL 45, N 218
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 232, N 615
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget.update_really_visible()
>        BrooEngine.dll, IL 261, N 736
>    Broo.Engine.Widget._SetupChild(Widget child)
>        BrooEngine.dll, IL 123, N 309
>    Broo.Engine.Widget.AddChild(Widget child)
>        BrooEngine.dll, IL 42, N 98
>    Broo.Engine.ComponentPanel.Own(Component c)
>        BrooEngine.dll, IL 7, N 54
>    Broo.Engine.Component.SetOwner(ComponentPanel owner)
>        BrooEngine.dll, IL 45, N 139
>    Broo.Engine.ComponentPanel._Update()
>        BrooEngine.dll, IL 75, N 227
>    Broo.Engine.Widget.Update()
>        BrooEngine.dll, IL 227, N 721
>    Broo.Engine.RawContainer._Update()
>        BrooEngine.dll, IL 10, N 128
>    Broo.Engine.StackPanelBase._Update()
>        BrooEngine.dll, IL 93, N 380
>    Broo.Engine.Widget.Update()
>        BrooEngine.dll, IL 227, N 721
>    Broo.Engine.Engine.Update()
>        BrooEngine.dll, IL 157, N 503
>    Broo.Engine.DeviceTarget.GuiMainLoop()
>        BrooEngine.dll, IL 356, N 973
>    Broo.Engine.Engine.GuiMainLoop()
>        BrooEngine.dll, IL 0, N 46
>    Sooloos.Application.Main(String[] argv)
>        RoonLib.dll, IL 1296, N 7778
>    RoonMac.Application.Main(String[] args)
>        Roon.exe, IL 648, N 3162

ged_hickman1 · May 10, 2022, 7:27pm

It fixed itself

Andreas_Philipp1 · May 10, 2022, 7:29pm

Yes, this was me… I deleted the topic because the problem went away all by itself…

I tried this several times… start the MacOS client and access the Settings menu… crash. I restarted the Core, but same. No evidence in Core logs. Just when I was looking at the Roon log on the iMac the problem went suddenly away…

Chris_Gelatt · May 10, 2022, 7:50pm

Interesting. This seems to have gone away for me, too, after waiting. No idea what’s going on here, but I’ll leave this for the Roon folks, in case they can track something down.

RBO · May 11, 2022, 3:32pm

Mine started crashing now. Was completely fine after the update… until now.

Latest version of Monterey.

@support please give us a hand here

Andreas_Philipp1 · May 11, 2022, 3:57pm

That’s weird. On the feedback thread another user reported the same problem on a MS Surface running Windows 11. I just updated an older MacBook Pro (Big Sur) and after the update it didn’t crash when selecting the Settings menu… Roon App on the iMac which yesterday crashed (Catalina) after recovering from this problem all by itself continues working fine.

RBO · May 11, 2022, 4:04pm

No idea what is going on. I updated to the latest build the other day and all worked fine until now.

Restarting ROCK and all remotes does not change this behaviour.

John_Steinberg · May 11, 2022, 4:57pm

Same. Latest Monterey on remote computer. Crashes as soon as I click on “Settings” in Roon.

I can access settings on the older MBP running Core on Big Sur.

connor · May 11, 2022, 7:10pm

Hi @Chris_Gelatt, thank you for bringing this issue to our attention, and we’re glad to hear it’s resolved for now.

@RBO, I appreciate you reporting that the problem is persistent. Looking through the logs, the crash consistently occurs while Roon loads graphical elements. We can try to clear the GMS files to reset the GUI component of the app as a first step.

Be sure to first create a Backup of your Roon database. Next, exit out of Roon and navigate to your Database Location\Roon\Database\Registry\Client and delete any file that starts with GMS.

@John_Steinberg, I’m sorry to hear this Core is now having a problem. Please also try clearing GMS files using the above instructions, and we’ll work from there.

Let me know if it helps, and we’ll be standing by.

RBO · May 11, 2022, 7:20pm

Cheers @connor.

Will follow your instructions when I get back home. Unless the issue cleared itself like others reported.

Andreas_Philipp1 · May 11, 2022, 7:31pm

After a blackout today at my place, during which both Roon Core and the Remote on the iMac were shut off, now after restarting Core and Remote the Roon App again crashes when trying to access the Settings menu.

Will give it half an hour (it plays music…), and if the problem doesn’t go away as it did yesterday, I’ll follow @connor’s recommendation.

Edit: Just tried again and the problem once more went away by itself. It is as if some client-side library’s instantiation was delayed… Anyway, this is new after yesterday’s update.

Randy_Myers · May 11, 2022, 3:33pm

Last night and still this morning, when I click “Settings” the Controller crashes and closes. The Core on my server continues to run and play music.

Any thoughts on what is going on here?

Andreas_Philipp1 · May 11, 2022, 3:35pm

No idea really. This happened to me and others when updating Roon app on MacOS. But after waiting for some 10-15 minutes the problem went away. No more crashes since then.

Randy_Myers · May 11, 2022, 3:38pm

Mine still closes… impossible to do anything without settings available. My controller is a Surface running Windows 11.

Andreas_Philipp1 · May 11, 2022, 3:41pm

So it’s not only MacOS which is affected. I’d say let Roon App on the Surface running for some time and try again. If this doesn’t go away from itself as was the case for me and at least another user who reported the same issue, then I’d recommend you open a support thread.

Randy_Myers · May 11, 2022, 3:45pm

Thank you… I will let it run for a while and try again. I do not ever recall having a major issue like this with an update, and I have used Roon for many years.

Andreas_Philipp1 · May 11, 2022, 3:48pm

There is something weird going on. I just now updated the Roon App on an old MacBook Pro I sometimes use as Remote. Updated fine and didn’t crash when selecting the Settings menu… The problem doesn’t seem to be widespread. Otherwise we’d have seen a deluge of messages on the board.

AA_Parky · May 11, 2022, 3:57pm

I have installed the app on various apple devices on hand, laptops, iPads and iPhones and have not experienced any issues across 6 devices.

RBO · May 11, 2022, 4:09pm

You’re not alone

Randy_Myers · May 11, 2022, 4:19pm

So, this seems to be an issue with the latest update. It is time for Roon Support to jump in here and address this.

It is not just the iOS version, but also the Windows version that exhibits this problem. And honestly, this is a huge issue… it either needs to be fixed or the update rolled back now.