Can no longer log into Tidal from Roon only

Core Machine (Operating system/System info/Roon build number)

QNAP TS-251+
Status : Running
Version : 1.6 (build 416) stable
QPKG-Version : 2019-06-09
Process ID : 26261

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Router is TP-Link Archer C3200 on Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Naim Atom using Ethernet and Naim Qute using Wi-Fi

Description Of Issue
Bad user name or password
Can no longer log into Tidal despite successfully logging in using Windows Browser.
I restart Roon; no change
I restart QNAP; no change
Help please

Hi @Hugues_Veilleux,

Welcome to the forum. Just to verify here, you have tried logging in to the TIDAL web player ( with the same credentials?

If so, you may want to try refreshing your TIDAL cache. You can do this by:

  • First creating a Backup of your current installation
  • Stop the RoonServer app from running in the App Center
  • Navigate to the location where Roon is installed on the QNAP via the QNAP file center
  • Locate the Cache folder in your install and delete this only this folder
  • Restart the RoonServer app from the App Center

If you give these instructions a try, does it resolve the issue?


The web player says it cannot find my user?
Is my email not my user account?

Hi @Hugues_Veilleux,

Yes, the email address should be your user account, although the user name can also be separate. If you still have access to the TIDAL app you can go to Menu -> File -> Settings and it should list your username there.

If you still have issues logging in with that username, it could be a TIDAL account issue and I would suggest you reach out to TIDAL support directly.

Thanks, I got it working, Ashamed to say I was using the Roon password for Tidal. My bad.

Hi @Hugues_Veilleux,

Glad you got it sorted out. No worries, hope you have a great day!

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