QNAP TS-251+ Status : Running Version : 1.6 (build 416) stable QPKG-Version : 2019-06-09 Process ID : 26261
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router is TP-Link Archer C3200 on Ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Naim Atom using Ethernet and Naim Qute using Wi-Fi
Description Of Issue
Bad user name or password
Can no longer log into Tidal despite successfully logging in using Windows Browser.
I restart Roon; no change
I restart QNAP; no change
Help please
Yes, the email address should be your user account, although the user name can also be separate. If you still have access to the TIDAL app you can go to Menu -> File -> Settings and it should list your username there.
If you still have issues logging in with that username, it could be a TIDAL account issue and I would suggest you reach out to TIDAL support directly.