Can not Access Roon Core on QNAP NAS

Core Machine (Operating system/System info/Roon build number)

Roon Server on QNAP TS 453 D

Status : Wird ausgeführt
Version : 1.7 (build 710) stable
QPKG-Version : 2020-07-15
Prozess ID : 3417

Datenbank

Speicherort: /Roon (a separet SSD)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

TEXT GOES HERE

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

TEXT GOES HERE

Description Of Issue

Teh roon coe is running, baut if I try to connect to the server I get a masse from the app (booth testest Apple IPAD and PC Winwdos 10), that ther ist a netowrk error. enlcosed the log from the server.

Log file

20:07:22 Trace: [fiveaccountserver] BODY email=u.pfeifer%40me.com&password=<<<PASSWORD>>>
02/07 20:07:22 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=<none>
02/07 20:07:29 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 26 Threads
02/07 20:07:42 Warn: Error in web request LINK DELETED NetworkError (Error: NameResolutionFailure)
02/07 20:07:44 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 25 Threads
02/07 20:07:59 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 25 Threads
02/07 20:08:14 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 24 Threads
02/07 20:08:29 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 25 Threads
02/07 20:08:44 Info: [stats] 2215mb Virtual, 124mb Physical, 29mb Managed, 0 Handles, 25 Threads
02/07 20:08:51 Info: [brokerserver] Client connected: 192.168.0.48:51092
02/07 20:08:51 Trace: [SOOD] Adding User IP 192.168.0.48
02/07 20:08:51 Trace: SENT NONFINAL DistributedBroker.ConnectResponse={ BrokerId=b4557392-a11d-4526-a374-70e315b6b012 BrokerName='NAS4733B2' }
02/07 20:08:51 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='UpToDate' HasChangeLog=False CurrentVersion={ MachineValue=100700710 DisplayValue='1.7 (build 710) stable' Branch='stable' } }
02/07 20:08:59 Info: [stats] 2218mb Virtual, 128mb Physical, 32mb Managed, 0 Handles, 27 Threads
02/07 20:09:14 Info: [stats] 2218mb Virtual, 128mb Physical, 32mb Managed, 0 Handles, 27 Threads
02/07 20:09:19 Trace: [fiveaccountserver] POST LINK DELTED
02/07 20:09:19 Trace: [fiveaccountserver] BODY email=u.pfeifer%40me.com&password=<<<PASSWORD>>>
02/07 20:09:19 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=<none>
02/07 20:09:29 Info: [stats] 2218mb Virtual, 129mb Physical, 32mb Managed, 0 Handles, 28 Threads
02/07 20:09:39 Warn: Error in web request DELETED NetworkError (Error: NameResolutionFailure)

Hello @Uwe_Pfeifer ,

Thanks for reaching out and for including a log snippet! That looks like you are having issues authenticating with our account servers.

Can you please check the DNS on your router and QNAP, are you using Cloudflare DNS, Quad9 or Google DNS?

Is there any change if you try to specify a different location for the QNAP RoonServer and start with a fresh database?

Thanks for support, this problem is solved. The Roon server is running, but I cańt access the Qoubuz Service from Roon. I always get an error, try to login. „ Network Error“

Hi @Uwe_Pfeifer ,

Have you looked into the DNS setting as previously suggested?

What does your network setup look like, can you provide some more details?