Can not connect my Core anymore to roon

Roon Core Machine

Innuos Statement
with latest system update configured as roon core innuos 2.4.1

Networking Gear & Setup Details

Innuos Statement connected by Lan cable to Deco X68, Firmware 1.1.4 , no VPN

Connected Audio Devices

Devialet expert Pro

Number of Tracks in Library

probably less than 10,000 but I don’t know

Description of Issue

When trying to login my core I receive the Info “Network error” This never happened before
Picture 1) it sees my core


Picture 2) Network…

But it can also happen that it shows that I am already signed in:

I re-installed all data on Innuos statement, updated all machines

Hi as a troubleshooting step, try rebooting your router and any other network equipment in the chain.

No changes at all

can someone give proper answers? Roon’s support seems non-existent

Hi @Florian_Theuer ,

Apologies for the slow response here. Are you still having issues with logging in with your Roon Core? I checked our diagnostics system and it looks like the Statement was communicating with our servers several days ago. If you are still having issues, you may also want to reach out to Innuous support as they may have additional tools to diagnose the login error.

Hi Noris,

Part of it is solved - Innuos was so kind and acted immediately and none of the problems was on their side.

It actually looks as if Roon is in a mess. It looks as if it might be overloaded at times.

Some of the issues I encounter - despite having my internet in perfect condition.

  1. Your server takes too long to reach

  2. When in Roon I sometimes get message “Can’t connect to Roon Search”

  3. Since I had to factory reset my Innuos many of the Covers do not yet show in my library - how long will this take?? Or what shall I change?

  4. Versions does not always pop-up

Lastly as something to improve: backup of roon database - why can’t there be an option to directly back it up on my Innuos server without having to give it the address.

picture attached in reply email

I would be happy for immediate support as I am seriously ■■■■■■ off

Mit freundlichen Gruessen / Best regards

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