Can not get ARC to work - Asus XT8 Router

Roon Core Machine

Rock I3

Networking Gear & Setup Details

Asus XT8
Roon Core is connected via Ethernet. Streamers via WiFi

Connected Audio Devices

HOME:
Naim Uniti Star - HDMI and ethernet cable
Naim Uniti Atom - wifi
Cambridge CXN VII - wifi
Computer: MacPro 3,3 GHz 12-Core Intel Xeon W, MD Radeon Pro 580X 8 GB, 32 GB 2933 MHz DDR4

OFFICE:
Auralic Altair g2.1 - ethernet
iPhone 14 ProMax
Computer: Apple Studio Ultra Max M2, 64 gb ram

Number of Tracks in Library

5000

Description of Issue

Everything works fine at home, but I cannot connect to Roon ARC.
I get the following error:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“85.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.50.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}

Could you please guide me – as stated I am using an ASUS XT8 router

Did you try to switch Upnp off and then follow this instruction: How to Port Forward an ASUS Router | Support | No-IP Knowledge Base

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