Can't log into Roon [Solved - Bullguard AV]

[noris]

Hello @mathias1973,

Thanks for contacting support, I’d be happy to assist here. Can you please let me know more regarding your setup using this thread as a guide?

I'm having a problem with Roon -- where do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Recently Updated Documentation Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [imag…

I am not aware of any ongoing issues on our end with logging in, are you certain that you have the correct username/password typed in for the credentials? Is the Core connected via WiFi or Ethernet? You may want to connect it to the Router via Ethernet to verify if you run into the same issue.

The only other issue I can think of that would prevent you logging in would be if something in your Router is causing DNS issues and your Core is not able to communicate with our servers to verify login information.

I would restart your networking equipment as a first troubleshooting step and then possibly change your Router’s DNS to Google’s DNS service (8.8.8.8/8.8.4.4) if you are still unable to login.

Please let me know if any of my above suggestions resolve the issue.

Thanks,
Noris