Can not Restore Backup (InvalidRoot)

[Jimmy_Lieber]

@support

Running Roon Rock on an Intel NUC8I7BEK i7 8559U 8GB RAM 250GB SSD with latest firmware

I have it hardwired via Ethernet to an Asus RT-AX88u Pro and stream to various BlueSound Nodes and control via my iPhone and Macbook. I stream Qobuz and have a large local storage of music (About 6000 albums) that is on two separate hard drives attached via USB to the Intel Nuc.

I reset the database settings trying to resolve another issue and now cannot restore my backup.

I keep getting the following error:

“There was an error retrieving the backup listing (InvalidRoot). Please check the backup folder and try again”

The backup folder is located on a external drive connected to my Nuc

Any help greatly appreciated Thanks!

[Jimmy_Lieber]

@support

Any solutions to this? I have tried moving my backup folders/files to a network share and dropbox but get the same error

[Robert_F (Rob)]

@Jimmy_Lieber, is your backup directory located within one of your music directories or in any location searched by Roon’s library? Can you post a screenshot of your backup directory location and what is inside the main RoonBackups directory?