Can not update Profile Picture

Roon Core Machine

Mac mini (Late 2014)
Processor: 2.8 GHz Dual-Core Intel Core i5
Memory: 16 GB 1600 MHz DDR3
Graphics: Intel Iris 1536 MB
OS: macOS Big Sur 11.6.1
Roon: Roon Core 1.8 (build 831) stable

Networking Gear & Setup Details

The Mac mini is connected via wired Ethernet to Linksys Velop AX4200 router / AP

Connected Audio Devices

Two Raspberry Pis running RoPieee
Various iOS devices

Number of Tracks in Library

About 1000 tracks

Description of Issue

I can not update Profile Pictures (Settings → Profiles)
I identified two separate issues described below:

  1. JPG files appear to be NOT supported

Here is a publicly downloadable jpeg image if you need a repro:

Attempting to Paste URL from clipboard results in the UI displaying “Failed to load image from clipboard”
At the same time ~/Library/Roon/Logs/Roon_log.txt shows

12/04 11:20:39 Warn: invalid file format: Unknown

  1. PNG files get recognized but Saving the changes fails on HTTP 502

Here is a publicly downloadable png image if you need a repro:

Pasting URL from clipboard works, but subsequent Saving the change results in the UI displaying “Network error: Please check your connection”

Meanwhile ~/Library/Roon/Logs/Roon_log.txt gets populated with:

12/04 11:23:18 Warn: Error in web request NetworkError (The remote server returned an error: (502) Bad Gateway.)

I was able to make it work by converting the picture to GIF. I had both problem with PNG and JPEG.
Maybe you could try it out?


Thank you for a good tip! Indeed converting to GIF worked for me as well.
I hope this issue will be address at some point, but I am glad there is a workaround.

Happy Holidays!

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