Can’t access Tidal account

Core Machine (Operating system/System info/Roon build number)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Can’t access Tidal. Reset Tidal password in my Tidal account. Rebooted Roon core.
Roon still won’t recognize my tidal account.
Roon won’t accept Tidal username/password.


Can you sign into the Tidal web player using the same credentials?

Yes I can.

Well…I can get into my tidal account. It seems as though I could play something.

Hello @vernon_pleasant,

Is this behavior still ongoing? Can you please provide some more information regarding your Core and Network setup if so? Thanks!

Thanks…I updated Roon. That took care of the problem.

Glad to hear that the update helped resolve the issue @vernon_pleasant !

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