Can’t access Tidal account

vernon_pleasant · June 27, 2020, 5:35pm

Core Machine (Operating system/System info/Roon build number)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Can’t access Tidal. Reset Tidal password in my Tidal account. Rebooted Roon core.
Roon still won’t recognize my tidal account.
Roon won’t accept Tidal username/password.

HELP!

ged_hickman1 · June 27, 2020, 5:59pm

Can you sign into the Tidal web player using the same credentials?

vernon_pleasant · June 27, 2020, 10:49pm

Yes I can.

vernon_pleasant · June 27, 2020, 10:51pm

Well…I can get into my tidal account. It seems as though I could play something.

noris · June 30, 2020, 4:27pm

Hello @vernon_pleasant,

Is this behavior still ongoing? Can you please provide some more information regarding your Core and Network setup if so? Thanks!

vernon_pleasant · June 30, 2020, 6:44pm

Thanks…I updated Roon. That took care of the problem.

noris · June 30, 2020, 6:46pm

Glad to hear that the update helped resolve the issue @vernon_pleasant !

system · July 2, 2020, 6:46am

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