Can’t download ARC app on iPhone 12 pro

Support
1

Roon Core Machine

NUCLEUS +

Networking Gear & Setup Details

Ethernet on NUCLEUS +

Connected Audio Devices

MOON 390 - MacBook Pro - IPad - IPhone 12

Number of Tracks in Library

4000

Description of Issue

I did reach to download ARC App on my IPad while can’t download on iPhone 12 PRO (click on the cloud… spinning for hours…).

2

Hey @Pierre_Boll,

Ben here with the support team, thanks for writing in! I wanted to check in to see if you were still having issues downloading arc from the app store on your iPhone 12?

Here is the link in case you need to try again:

I’ll be monitoring this thread for your reply :pray:

4

Hi Ben, no it is now fine. Thank you.
Still can’t reach my Server from the app… but…

5

Hey @Pierre_Boll,

Thanks for the update. Can you provide more information about your issue with reaching your server? You may need to configure your router and network setup manually if it didn’t properly connect on its own.

When you go into your Roon core settings> Roon arc, what do you see? Please share the error code you get (without sharing your full IP address) and we can take a closer look :pray:

Here is additional information on port forwarding:

6

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