Can’t find core again

Roon Nucleus purchased from you.

Luxul ABR4400 Router
Luxul AGS-1016 Switch
Luxul XGS-1008 Switch
Roon connected with ethernet cable from XGS Switch static assigned ip address.

WiFi via NETGEAR CM-2000 modem

iPad, iphone, macbook pro - all up to date.

I have had, on and off over the past 6 months, times when My none of my devices can find the core. I thought it was due to express VPN but now even with that off, I get the “taking longer than usual, do you want to choose a different core.”

I’ve tried what I can but with no success.

6 posts were merged into an existing topic: Cannot connect AGAIN

Roon Nucleus purchased from you.

Luxul ABR4400 Router
Luxul AGS-1016 Switch
Luxul XGS-1008 Switch
Roon connected with ethernet cable from XGS Switch static assigned ip address.

WiFi via NETGEAR CM-2000 modem

iPad, iphone, macbook pro - all up to date.

I have had, on and off over the past 6 months, times when My none of my devices can find the core. I thought it was due to express VPN but now even with that off, I get the “taking longer than usual, do you want to choose a different core.”

I’ve tried what I can but with no success.

How have you assigned the static address? Via the Nucleus web interface or using address reservation in the router?

Using the Router

Also can’t connect using web browser and IP address.

Everything points to a failure to boot up.

Static IP address reserved through my Luxul router.

Can you connect HDMI output to TV or monitor, and share what’s displayed?

HDMI does’t work either. Monitor just shows no signal. This all worked two days ago. I’ve made no changes.

Are these Nucleus + prone to component failures?

My HDMI connection works - image below.

![image|666x500](upload://


71c9p9Yr6DwN9y8F32Dp78RqpDa.jpeg)

Either your motherboard (or a component, e.g. the Ethernet port) or the M.2 drive that holds the OS has gone south.

Is your 2 year warranty still in effect? If not, pray it’s the M.2 drive.

Thanks for your help. It’s well over 2 years old but not used much. I unplugged everything, did a reboot of my router then reconnected and now the HDMI message is as follows:

Most probably, your M.2 is (in technical terms) fcked.

Easy enough to fix. Buy a decent M.2 to replace the current one. Install ROCK and then notify someone in support (@Wes can probably help you) to update the ROCK install to the OS appropriate for the Nucleus.

Total cost $25 and an hour of your time. I would get an M.2 that has some heat mitigation built in, so a little more than $25.

Hope you have a Settings==>Backup because this will blow away your database.

That’s really helpful - thanks so much!
Will give it a try and I do have a backup. Much appreciated.

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