Can’t find Nucleus

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@noris - Hi! I am experiencing the same thing as before (topic: Can’t find Nucleus); I am able to access Nucleus and the Web UI but unable to hear anything… there’s that same blue or white line going rapidly from left to right. I tried and got the same results whether I am on my iPhone or Mac Pro. Could we please fix this? Thanks.

Updates: in Roon software, under Services menu, when I click on Tidal Edit button, I see “Syncing library now” under Last Library Sync… could this be the reason and why is it doing this? I am able to access just Tidal desktop and the music plays fine.

Updates 2: Logged out from Tidal in Roon > Services then logged back in and now I am able to listen to my tracks in Roon! FYI, in the Tidal Edit button there’s a “Sync Library Now” in blue color under Last Library Sync, not sure if you’re suppose to click on it, for now I won’t because I may still get the “Syncing library now” and unable to play my tracks again… anyway we need to find out what’s going on and how the synching process works, thanks!

Hi @Benjamin_Pitot,

Sorry to hear that the behavior has returned again.

Can you share a screenshot of the current sync status? Has there been an auto-sync since your last post?

Thanks Noris - just this morning I am experiencing the same issues… please refer to the screenshots below.

  1. What’s the syncing for?
  2. Can we disable this?
    Hope to hear from you soon, I can’t always log out and login from Tidal every time this happens.

Updates: signed out then signed backed into Tidal, here’s a screenshot:

Updates as of 6th April 2020 - I am seeing the same thing again and I am not able to listen to anything, screenshot provided below. I am now having to revert back to Tidal, I can’t continue to login and log out from Tidal everyday.

Updates as of 6th April 8pm (Singapore time) - logged out of Tidal then logged back in but still getting the same issue, unable to play any tracks. Checked and was able to access Nucleus Web Interface and decided to restart the Roon Server Software, after that the tracks are able to play. Could we please check what’s going on? Thank you.

Same issues here, although this is a workaround, Roon support team have to fix this issue, understand it’s a server side issue and I read on this forum there was a fix back in 2019. We’re now in 2020 and obviously this isn’t fixed for everyone. I am a huge fan of Roon but this issue seriously needs to be fixed once and for all.
cc @noris

Hi @Benjamin_Pitot,

I’ve gone ahead and activated diagnostics mode for your Nucleus, and what this action does is automatically upload a log set to our servers next time it’s online. Once these logs are received, I’ll take a look to see there are any clues I can gather from them, thanks!

Appreciate the updates Noris, thanks.
If the syncing issue happens again, I’ll send you a screenshot.

Hi @Benjamin_Pitot,

I have been on the lookout for the diagnostics report I mentioned and it doesn’t seem to be delivering properly to our diagnostics servers. Has this behavior re-occurred since your last message?

If it does can you please note the exact local time + date the issue occurs and manually send me a copy of your Roon logs by using these instructions? The best way to get them over to me would be via a shared Dropbox / Google Drive link, but if you don’t have either method, just let me know and we can discuss alternate upload methods.


Hi Noris - everything working as expected… here’s a screenshot, I’ll let you know if the issue reoccurs. Thanks!

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Hi @Benjamin_Pitot,

Glad to hear the issue went away. If it re-occurs please do send a copy of your Roon logs as I previously noted, thanks!

Will do thanks!
Keep safe and stay healthy and Happy Easter!

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Hi Noris! Just wanted to let you know I am getting a different issue now (please refer to screenshot) - what does this mean? Perhaps an issue from Tidal’s side? I’ve been getting these error messages since last night so it starts playing a track then stops then this message pops up.

Hi @Benjamin_Pitot,

That message means that the audio buffers are not being filled up in time. I would try rebooting your Nucleus Core and Networking Gear to see if perhaps this is a temporary networking issue on your end.

If you have already rebooted, I would check to see if the same issue occurs on multiple audio zones or just one and try playing lower-quality TIDAL tracks to see if those work.

Since most of the population is at home for the time being, it is also possible that your ISP is overloaded with network congestion (if there are too many users using the available bandwidth in your area).

Ok thanks will try these.
Which one of these should I restart?

Top right red button.

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Got it thanks!


Hi Noris, same issue happening this morning (Tidal Syncing library…), find screenshot and a link to logs. We need to find a solution to this otherwise I am not sure if I’ll continue using Roon, right now I am listening to my Tidal playlists via the Lumin app. Hope to hear a resolution to this issue which I know is also impacting others in the Roon community, thanks.


2nd Update - the synchronization with Tidal is still in progress for the last 24 hours, this is such a bad user experience. Tidal app works perfectly so it must be something on your server end, can we fix this once and for all? Thanks.

I understand your frustration, but you arw not alone in this issue. It’s effecting none Nucleus users to. It happens to me regularly. Currently logging in and out of Tidal fixes it until it happens again. It only started happening recently and seems it coincide with a change to how Roon logs in to Tidal. Hopefully they get to the bottom of it quickly.

Glad to hear I am not the only one in this community… I don’t mind logging out and logging in of Tidal once, I can’t do this all the time so yeah let’s hope the technical support team finds a fix soon! In the meantime, I am listening to vinyl!

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