Can’t get tidal to work

[noris]

Hello @anon50788512,

Thanks for contacting support regarding this issue. We do not do telephone support so I kindly ask for you to work with us on the issue on our Community site here.

Can you please provide some more information regarding your setup using this thread as a guide?

I'm having a problem with Roon -- where do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Recently Updated Documentation Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [imag…

Specifically, please let me know:

• What Core you are using
• Have you tried rebooting both the Core and the DAC yet?
• If this issue only affects the Mirus zone (as in does “System Output” play as expected)?
• Have you tired another USB cable for the connection?
• Does this issue only affect TIDAL content or is Local Content displaying this issue as well?

Please let me know your reply to my questions when possible and we can continue from there.

Thanks,
Noris