Can’t view album artwork. Some appear but most are blank

Support
1

Core Machine (Operating system/System info/Roon build number)

Innuos 2TB SSD as core. Latest build.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet switch into Devialet 250. 300mbs Fibre to premises.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Using a latest gen IPad as the controller.

The problem

I’m no longer able to see artwork album artwork on iPad. Some are visible, but most are blank. If you click on the blank in the album browser the album page shows the image. Please help as it’s virtually unusable in this state. Thanks.

2

Hi @Philip_Paterson,

Is this happening on other remotes?

Can you share a screenshot of what you’re seeing?

4

Hi Dylan,

I uninstalled the app and then reinstalled it and that seems to have resolved the issue.

Thanks for getting back to me.

Best,

Phil

5

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.