Cannot access Codecs folder on new ROCK server (ref#YNP229)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot access Codecs folder on new ROCK server

Tell us about your home network

· Wired Ethernet network, TP Link router, several switches. I don't think the network is the problem.

2

Hi @Onno_ten_Brinke

Thanks for reaching out. Based on your description, it looks like Windows is blocking access to the Nucleus/ROCK internal storage due to its security settings regarding “Guest” access.

This is a common behavior in recent Windows updates (10/11), where the system automatically blocks network shares that don’t require a password. Since Nucleus is designed to be accessible without a password for convenience, Windows essentially puts up a barrier.

We have a step-by-step guide on how to adjust this setting in Windows so you can copy your music files:

Please give those steps a try and let me know if you are able to connect afterwards!

3

Addition: when trying to log onto the ROCK server (user: guest, pw: guest), Windows 11 says “You can’t access this shared folder because your organisation’s policy blocks unauthenticated guest access.”. Note: this is a private network, not a company network.

4

Solved. Thanks! Have a great weekend.

5

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.