It happened again! I checked Arc offline before I left on a three week holiday and all worked fine. At the end of the holiday I wanted to play music in the plane on the way home. Everything gone! Back home I have to download it all again. If I have understood it correctly I have to connect with home at least once every two weeks otherwise I loose everything. Is this correct?
I’m not sure if it’s expected that all downloads are gone if you don’t do this, though
Well if that is true, I am through with Arc. Who needs an offline app that cannot be left alone for more than two weeks. Boy how stupid. Also bear in mind I am talking about my own downloaded music here not downloaded stuff from streaming sites.
I find it helps if one first checks ARC in settings to see that the server is online and visible before starting it up.
As was pointed out in the linked post, it is not necessary to reach the Roon Server for this, just the Roon cloud
Thanks. How does one know if one has reached the cloud?
In principle, if the phone has an internet connection, this should always work (and it’s just a small-data ping). In the ARC app’s settings, there is a separate indicator for cloud connectivity:
And @Luke23, to be clear, it’s not “with home”
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FWIW, I always look for and wait for this for a minute or two before trying to open the app on my phone
You may, but it has nothing to do with the issue in this thread
I used my phone during the holidays every day, I just did not use either Roon (pointless away from home) or Arc.
I guess you may have to start the ARC app once within this time window, I don’t know if it does network lookups in the background when it’s not actually running.
Although, if I think about it, I often don’t explicitly open the ARC app in several weeks and I have never lost downloads, so maybe it is supposed to check in the background. Though I never take it into areas where I am really offline over weeks
I have a very large library which explains in large measure the difficulty i’ve had with ARC over the months which have recently declined. Three things have helped me: 1. I subscribe to Qobuz and it’s easy to download their hi-res albums and there are no crashing issues. 2. I make sure the phone is cold before ever trying to open the Roon app. 3. I connect to Roon via the web in settings to ensure that arc can securely contact the server and 4. I don’t keep too many Roon albums on my phone to make it easy to re-install if need be!
That has decidedly not been my experience. Quite the opposite!
Perhaps you should open a tech support case to get to the bottom of this. Roon Labs don’t monitor user discussions here under the Roon Software Discussion category.
The only reason I’m definitely aware of when downloads are expected to be deleted is if you switch to a different Roon Server or restore a backup (which is considered the same thing). This sucks but Roon Labs said that they are working on improving this.
This sounds a little inconvenient if one were to go on a multi-week cruise & forego the painfully expensive ship Wi-Fi. They have banned personal routers & StarLink for some time now.