Cannot access Nucleus+ web UI or connect Roon client (ref#CMHTRL)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

The unit has booted and acquired an IP address, I can ping the device but can’t access the webui nor can a Roon client connect - the device shows as ROCK.

RAM & Internal Storage

No idea

Connected Audio Devices

USB Classe Delta Pre

Home Network Details

Ethernet

This is probably a sign of imminent SSD failure, we have seen it before. Make sure that you have a Roon backup, but do not overwrite older existing ones, just in case it is faulty. (If you don’t have any recent one, try to create one now, but in a new location)

I have moved your topic to Nucleus Support and Roon staff will take care of you. In the meantime, it will help Roon to know where and when you purchased it.

3 Likes

Hi christopherlock,

Thanks for writing in and I’m sorry to hear you’re having issues with your Nucleus. I’ll follow up via private message with next steps. Please keep an eye out for a PM from me. :+1:

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