Cannot access PS Audio Airlens with Qobuz on Roon (ref#1RN9A4)

Support
1

Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

Cannot access my new ps audio airlens with qobuz

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

Its a new ps audio airlens streamer

Connected Audio Devices

Ps audio airlens streamer

Home Network Details

Eternet

3

Dumb question maybe but…have you enabled the AirLens within Setting->Audio?

What DAC are you using with the AirLens and what connector cable are you using?

If using PSA MK2 then all DIP switches under the AirLens are recommended to be at top.

4

I have exactly same setup. Roon found my Airlens as soon as I hooked it up to the network. Gotta be on the same subnet I believe. Config in Roon after it finds airlens. Probably net config issue.

6

Hi @johnwallod,

Ben with the support team here, are you still running into issues with your PS audio device?

I’ll be on standby for your reply, thanks! :+1:

7

Hey @johnwallod,

I wanted to check in on this thread and see if you were able to run through the reply above?

I’ll be on standby for your reply, thanks! :+1:

8

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