· I'm having trouble with Roon ARC
· I can't log into ARC but I can log into Roon
· None of the above
· Other
Before leaving my house I did test correctly roon arc was working When arriving to my second résidence I can not get accès to my roon Arc. What to do?
Nuc Intel i5 connectée to network at home Accès from second résidence via iPhone ARC app
When you tested before leaving your house, was your phone/tablet still connected by WiFi?
If, during the test, the phone or tablet was connected to your home network by WiFi, it would have had local network access which means that ARC would work even without a port forwarding or Tailscale solution in place. If this is the case, then it may be that you did not test ‘external network’ ARC functionality - and it may not be working, You need either a port forwarding setup on your router (possibly auto-configured by the Roon Server interacting with the uPnP service on your router) or a Tailscale (or similar mesh VPN tunnel solution) configuration to be working in order for ARC to work when not connected to your home network.
If, on the other hand, you first turned off WiFi on the phone or tablet before conducting the test, the result should have been a true test of ARC’s external network connectivity. If this is the case, I would expect ARC to work away from home when connected either by the cellular network or the WiFi network in your second residence. If it doesn’t then something is wrong - but assuming you have good internet access from your phone, I’m not sure what the problem may be.
Thanks for reaching out! @Wade_Oram’s suggestion is a great starting point. If you tested ARC away from your home network before confirming connectivity at home, we’ll need to gather a bit more information to help troubleshoot.
When you have a moment, can you share a screenshot of what you’re seeing in ARC when you try to log in? That’ll help us pinpoint what’s going on.
We hope you’re well and we’re sorry to hear that ARC is having connectivity issues. Reviewing post history, I recall you’d set up a port forward on your ISP-supplied router in order to accommodate remote access for ARC.
Do you still have the same internet service provider and router as before? What is the current status of the Settings → ARC screen in Roon at the residence hosting your main RoonServer machine (ROCK)?
If you’ve experienced ongoing interruptions to port forwarding, it might be because your ISP has introduced Carrier-Grade Network Address Translation (CG-NAT). This will block RoonServer from reaching ARC even with port forwarding set up successfully.
At this point, you might have an easier time if you resort to Tailscale instead. This provides a secure alternative to port forwarding and ensures you stay connected to RoonServer in ARC when using guest, hotel, or enterprise WiFi away from home. Check out our quickstart guide here.
We’ll keep an eye out for your response!
Hi thanks for attention.
I am unable to advance in this matter, because I have another problem. I did change my pasword to enter in roon and although I see my register correctly when I try to enter with the new validated password i can not do it. Could you hel on this?
Hello @francisco_gaston,
Have you tried using the password reset link on the login page and following the instructions sent to your email address? Please let us know if the problem persists after resetting your password, and we will involve the team responsible for accounts to resolve it.
Diagnostics indicate that your RoonServer is online. If you’re encountering issues with login in Roon remote, it might be the result of adblockers/content blockers that are installed in your browser.
In whichever browser you’re using on this device, enter the Preferences or Settings page and ensure content blockers are disabled temporarily. Try logging in from the Accounts page in Roon and then open the app.
Let us know if this helps.
This thread will close due to inactivity without a response. If you’re still having issues with ARC at this point, it’s likely worth it to switch to using Tailscale for ARC instead of attempting to configure port forwarding.
If you’re continuing to experience issues with your accounts or password, please reach out here and select “I have a billing or account question”
