Cannot access Roon Core suddenly, where are LOGS on Linux?

Tinkering
1

Roon Server Machine

Ubuntu 22.04 VM

Networking Gear & Setup Details

Unifi Network, VLAN for Roon VM, Firewall rules all set and was working. mDNS setup etc.

Connected Audio Devices

USB DACs

Description of Issue

Everything was working fine and all of a sudden I cannot access core from Roon Remote.

I can SSH into the server, processes are all running but I Remote refuses to show core, so I cannot take a backup, get logs or do anything else, this is a very poor structure setup imho.

Please can someone tell me on Linux where logs are for Roon, as the official guide I found is wrong, there are no logs in $HOME/.RoonServer

3

I’ve just tried again and it’s now working…

The only other thing I did a few days ago was add a traffic route for a VPN, does Roon not allow VPN traffic??

4

Running Roon in a VM or Docker and the use of VPNs are not officially supported environments. It is considered Tinkering. Roon doesn’t prevent customers from experimenting with their software in unsupported environments; however, when you do so, you also take on the ongoing support and troubleshooting for that environment.

We wanted to provide a brief explanation before moving this [thread/post] to the Tinkering section. Hopefully, other customers who may also be using your environment can help you with diagnosing and resolving your issue.

If this does not work for you, then I would recommend running Roon in an officially supported environment for the stability and support you are looking for.

5

Sorry but I am not “tinkering”, I am simply using a VPN for all outgoing connections across my whole network, I am not touching the software at all.

Running Roon in a VM is tinkering as well now?? :smile: :smile: You support running Core on an Ubuntu install/server, who these days do you think runs a full hardware setup for a single server? That’s a ridiculous assumption.

I am a lifetime subscriber and I’ve been using this setup for years.

Roon should be able to simply tell me if there is something in your software, a login request to Roon for example that would break your software if the connection came from a VPN.

6

Late posting but didn’t see a reply to OP original question.

I don’t have ubuntu but logs are located here for my version of arch:

/var/roon/RoonServer/Logs
/var/roon/RAATServer/Logs

You probably know these but some others may not.

sudo journalctl -xe -u roonserver
sudo journalctl -u roonserver
sudo systemctl status roonserver
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