Cannot access Roon Server (ref#SHBOS6)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I cannot access the Roon server.

Tell us about your home network

· I cannot access the Roon server.

2

Hello @tomouri57,

I want to help you get this sorted out, but I will need a little more detail about the exact issue you are experiencing.

Our diagnostic tools show that your Roon Server is actually online and successfully playing music today (May 11). Specifically, the system recently recorded flawless Qobuz playback to your FX-D03J+ L2 endpoint.

Since the main server is actively running and processing audio without issue, could you please clarify exactly which device or application you are using when you receive the connection error (for example, are you trying to use Roon ARC away from home, or a specific phone/tablet on your local network)?

3

音楽は綺麗に鳴るのですが、roonのサーバーintel nucをノートパソコンwindowsから閲覧出来ません。フォルダなどが全く閲覧出来ないのです。音楽ファイルのコピペなど出来ません。色々試みても全く駄目です。

4

Hi @tomouri57

Thanks for reaching out. Based on your description, it looks like Windows is blocking access to the Nucleus/ROCK internal storage due to its security settings regarding “Guest” access.

This is a common behavior in recent Windows updates (10/11), where the system automatically blocks network shares that don’t require a password. Since Nucleus is designed to be accessible without a password for convenience, Windows essentially puts up a barrier.

We have a step-by-step guide on how to adjust this setting in Windows so you can copy your music files:

Please give those steps a try and let me know if you are able to connect afterwards!

5

Hi @tomouri57,

Just checking in on this. Were you able to try the Windows SMB guest access steps from the article we linked, so you can get into the Nucleus or ROCK internal storage? If Windows is still prompting for a password or blocking the share, let us know what you’re seeing and we can take another look, thanks.

6

昨日からroon サーバーintel nucに全く接続できません。再起動してもダメです。pcはwindowsです。

7

Hello @tomouri57

From the latest diagnostic data, we see that your Windows system is connected to ROCK.

09f74725-af24-aab6-e3cc-ef6c344b041d::855d8ffa-3173-464d-b88c-50934038fd76 @ 192.168.104.185:9200 TMOURI1957 PROTOVER=1 RAATVER=1.1.48 
05/29 11:04:26 [Local 05/29 20:04:26] Trace: [raatserver] [RaatServer TMOURI1957 @ 192.168.104.185:9200] connecting (attempt 1)
05/29 11:04:26 [Local 05/29 20:04:26] Trace: [raatserver] [RaatServer TMOURI1957 @ 192.168.104.185:9200] connected

Would you kindly confirm that the issue is still there?

8

roonサーバーへのアクセスの件は解決しました。roonサーバーの電源をoffにし、かなりの時間をおいて再起動したら直りました。

9

Hi @tomouri57,

Glad to hear it’s resolved! A full power cycle is often the most effective reset. Happy listening! :musical_note: