Cannot access the web interface on http://<IPaddress>/

Roon Core Machine

Nucleus+ RevB UK
serial number 516299112
RoonOS 1.0 (Build 227)

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Device not showing on our customers network. We have tried to set up in our shop and have the same problem. Our demonstration Roon unit works perfectly so I don’t think it’s a network problem.

I’ve connected a screen and keyboard and can see the units IP address 192.168.16.126, but cannot access the web interface. Browser gives the message “connection refused”.

Cannot see the unit on the Roon app.

Help please - or sould I return the unit to the UK distributor for repair?

Thanks
Jeff

Try disabling any firewalls, as I think the ports that Roon uses changed recently (so your demo unit may work, but an older version of the OS might be blocked). I suspect that’s too simple a solution, but I can’t think of anything else.

I’m assuming you’ve read this (how to connect to the Nucleus Web Administration Interface), but it might help if not.