Hi @guillermo_conde ---- Thank you for the report and sharing your feedback with us!
Moving forward, I would recommend the following (in this order):
-
Try power cycling the device hosting your Roon core
-
Try deleting your TIDAL cache.
- Quit Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Locate and delete only the cache folder (Roon/Cache)
- Restart Roon
If either of those tips do not yield a positive result:
- With the application not running … would you mind going into the database on your Core and deleting this file:
Database/Registry/Core/tidal_account
If you are unable to locate the ‘tidal_account’ file:
- Confirm that your TIDAL account is still active, as suggested here.
-Eric