Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem and need assistance please let us know.
If possible, can you both send over timestamps the next time you run into this issue? That way, we can have our technical team review your account to see what might be going on.
We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!
I have just run into the same situation that I cannot add an album to my library.
What do you mean by timestamp? The current date is 2022-08-01 22:37 Japan Standard Time. I re-occur many times this situation regarding some albums.
Thanks for following up. This is a known issue we’re tracking, I’ll be sure to add your information to the ticket we have.
After you end up with an endless spinning wheel, are you able to see if the album does get added to your library (even though the spinning doesn’t stop?) Do you only see this issue when trying to add an album from Qobuz?
appx 5.000 tracks on SSD in NUC plus 45.000 tracks on NAS.
Network: ASUS mesh. HP switch, connected to ASUS satellite via ethernet.
Date. sep 3 22:15, 23:30, sept 4, 21:00 GMT.
Tested several albums.
The record will not be added to library from Qobuz. The icon is just spinning. If I go back one step and forward again the icon is not spinning and there is a + again. I can click the + several times, no different. It do not matter if I use iphone, ipad or my mac mini as remote.
Everything worked one week ago. Haven´t done anything since then.