Cannot add Coldplay album in Qobuz to Roon - it just won't add to my library

Roon Software Discussion
1

The album just never adds although I can play it fine. Here’s a screen recording showing the issue.

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2

I have this issue occasionally but when I check my library, it’s there.

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3

I can confirm it’s in my library if I search. Strange though that it didn’t get added to the ‘Recent activity’ panel for Added albums.

4

Not sure if mine show up under activity but I’m curious now and will check next time this happens :slight_smile:

Maybe @support can let us know if we’re doing something wrong?

5

Hello @Mediahound,

Thanks for sharing the behavior you ran into :nerd_face: . And thanks @RBO for tagging our team :pray:

It doesn’t seem like you’re doing anything wrong. May I ask, @Mediahound, do you experience this with any other album?

Could you please try the following steps?

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to /Library/Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

That should help refresh everything :nerd_face:

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6

I did that. The stall is no longer there and the album adds fine, however, it does not appear in Recent activity.

I do already have a local version of this same album so maybe adding a different version is not supposed to show in Recent activity? If that’s the case, then it seems that Roon is functioning as it should.

7

Maybe it’s because you have Roon set to hide duplicates and since this is not your primary version it won’t show?

8

Both versions show, that is not the issue. It’s that after adding another version, that add does not show in Recent activity after clicking on Home.

9

Sorry matey, I tried :slight_smile:

10

Adding a duplicate album doesn’t show as a recent addition.

11

It is the fair to this last good album from Coldplay before turning into jeyloish:)

12

Having the exact same problem - song do not get added to library - icon spinning forever. I cleared cache as suggested to no avail. Running Roon on new Mac mini, connected to Qobuz, no local copy of same song in my library. I did notice that songs with multiple versions on Qobuz seems to reliably trigger this problem.