Hi Poramin,
I’ll shift this thread to Support and notify @vova . He will pick up your post on his usual round of the Support forum and investigate the problem.
Hello @Poramin_Chawla, I’ll help you to solve this problem. I’ll ask several questions to get more info regarding your state.
Can you please tell me what folder type do you use in Roon: watched or organized ?
Can you make a screenshot of your Storage tab ( Launch Roon > Open Settings > Go to ‘Storage’ tab > Take a screenshot > Post it here or send it to me via PM)
What operating system are you running ?
Tell us more about your external HDD (model how it is connected to your laptop)
Can you please tell me what folder type do you use in Roon: watched or organized ? I am trying to add Watched Folder (it doesn’t work either I tried Wated or Organized)
Can you make a screenshot of your Storage tab ( Launch Roon > Open Settings > Go to ‘Storage’ tab > Take a screenshot > Post it here or send it to me via PM)
I will send to your Pm
What operating system are you running ? I am running Windows 10
Tell us more about your external HDD (model how it is connected to your laptop) I use WD External HDD connected with USB 3.0 cable