HP core i3 11th gen @ 2 ghz
16GB RAM
64bit
Anker USB-C hub
Asix ax88179A USB 3.2 gen gigabit ethernet adapter
Networking Gear & Setup Details
Orbi RBR50 and 1 satellite
Nord VPN
Connected Audio Devices
Number of Tracks in Library
Description of Issue
I plugged both the computer and the hegel into the router, rebooted the computer and the hegel and still cannot find the hegel on the network.
I have a Bluesound node that has worked fine but directly into the Hegel sounds best.
I have a Pixel 6 pro as the remote and have no problem connecting.
I also checked Disable IGMP proxying in the setting for the Orbi.
Since rebooting I cannot even get the Hegel to connect to the network even after several reboots. Thank you for your help. I love Roon, it is by far the best sounding I have had so far in the system.
Thanks for your message here. I activated diagnostics for your account and I noticed you have been able to play to your Hegel zone recently. Have you been able to fully resolve the issue? If so, can you please share what the solution was so that others who had the same issue may benefit? Thanks!
Roon Friends,
I found that my local ISP was working on their system. I rebooted my modem several times as well as my router. I awoke to my internet connection being offline several times over the course of 2 weeks although I was still not able to reconnect the Hegel H390. I rebooted the modem and router again several times and switched outlets on my network switch. I upgraded my network switch to enable 10gb pass through. Still no luck connecting. I was disappointed to say the least. I woke up on a Saturday morning after all the reboots and the network switch upgrade to see the Hegel connected. Man was I astounded to see this, I did not believe it at first. I played several tunes and it didn’t shut off. It has been back online since then. I have lost connection 3 times but waited as it came back online soon thereafter. I believe the upgraded network switch and reboots alleviated the problem. I know my ISP is sketchy but I am happy to be back enjoying the Hegel hard wired to the network rocking out again.