Cannot connect Nucleus to Synology NAS

[john_taylor1 (john taylor)]

Win10, Nucleus

Synology 214+

Hi, I am trying to switch from running my roon account from my laptop to my new nucleus. The laptop had no problem accessing my nas but i cannot connect from the nucleus for either the library or the backup.
I have tried multiple combinations including:

192.168.0.54\iTunesMusic
\192.168.0.54\iTunesMusic
DISKSTATION\iTunesMusic
smb://DISKSTATION/iTunesMusic
smb://192.168.0.54/iTunesMusic

but i just keep getting “There was an unexpected error”

I’ve tried to follow the online help, specifically this:
https://kb.roonlabs.com/FAQ:_How_do_I_create_a_shared_folder_on_Windows_and_add_it_as_a_watched_folder_in_Roon%3F

but when I right click to properties on the nas folder, I don’t have the “sharing” tab

[Julian_Kettle]

I have a Nucleus connecting to a Synology DS216j.
I have my music in a folder with that name on my NAS.
I use \\SynologyDS216j\music as the storage watched folder link in the Nucleus settings.

[john_taylor1 (john taylor)]

hmm, i thought it might have worked when it thought about \DS214+\iTunesMusic for a while but then failed again. same with \SynologyDS214+\iTunesMusic
thanks anyway
-edit- all my double slashes are also getting changed into singles in this chat-

[nuwriy]

Hello @john_taylor1,

Can you check to see if you can see the Nucleus over the network from your Windows 10 machine? Check in file explorer and make sure everything is visible, then we can build up from there. Let me know!

[john_taylor1 (john taylor)]

yes i can see the nucleus in file explorer but when clicking on it i am asked for credentials

[Julian_Kettle]

John,
Sorry that had no success for you. It is maybe a setting needs updating in the NAS.

I remember updating a setting or two in the NAS Control Panel, File Services, SMB and its Advanced Settings. Sorry can’t remember the detail now.
It is probably worth googling for info on SMB settings in a Synology NAS.
Julian

[john_taylor1 (john taylor)]

cheers, in that location it tells me to address it as \Diskstation214, so i tried that but still the same roon error

[john_taylor1 (john taylor)]

if i search in explorer for the stated ip address of the nucleus, i am taken to a web page with the nucleus settings and it all looks ok

[john_taylor1 (john taylor)]

and if i search for backslash, backslash(nucleus ip) i get asked for network credentials, but i don’t know what those would be in this case?

[ged_hickman1]

Try Guest.

[BlackJack]

From FAQ: I’m having trouble setting up my NAS:

Regardless of what kind of device you’re using, you’ll want to make sure that the following is true:

• The folder is allowed to be accessed via SMB
• Your username and password should not contain any special characters
• Use SMBv3 when possible. Failing that, SMBv2 should also be ok, but do not use smb2 with large mtu as it has known compatibility issues with Roon. If you’re using a Synology NAS and running your Roon Core on OSX, you can find some more information about fine tuning your setup here.
• Don’t enable AFP or Timemachine if possible – some users may need this functionality for other applications, but they’re not needed for Roon. You can find more information about why AFP is not supported here.

…

Troubleshooting Errors

If you’re having trouble adding a share, please try the following:

• Verify that the folder is properly shared as seen in Step 1
• Try accessing the path via Finder or File Explorer to verify it works
• Remove any special characters from the share’s password and try again

If the above doesn’t help, you can try using the IP address to connect to the share in Roon. Note that you’ll want to make sure the device has a static IP if you’re connecting via the IP address. The share path will look like this:

• \192.168.0.1\Music (for example)
• smb://192.168.0.1/Music (for example)

If you’re still having problems with setting up your NAS, let us know! Make sure to include screenshots of what you’re entering into Roon, screenshots of the share settings, and a detailed description of your networking setup.

[john_taylor1 (john taylor)]

this shows where i have made sure that SMB is enabled on my NAS and the name it recommends i search for:

This shows me accessing both the nucleus and the NAS from my windows machine:

here is the error i get when trying to connect the nucleus to my NAS either for library or to restore from the backup i prepared from my previous core on my win10 laptop:

I get the same error with multiple paths:

smb://DiskStation214/music

smb://192.168.0.54/music

\DiskStation214\music

M\music

etc…

I have tried every combination I can think of and sometimes it seems to search for a second or two but it always gives the same error unless I type something incorrectly when I get the error: “Invalid Network Path”

[ged_hickman1]

mine is
\\nasname\music

[john_taylor1 (john taylor)]

thanks a bunch, i re-tried \nasname\music
after a restart and it now works. thanks all!

[nuwriy]

Hello @john_taylor1, glad to hear things are up and running! Let us know if you need help in the future.