Cannot connect to Nucleus One after recent update (ref#U138TS)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I've just tried (13:15 on 07.07.26) to install the recent update for my Nucleus One server, and now I can't connect to it from my remote devices. All devices just say Waiting for you Roon Server

Tell us about your home network

· It's a router provided by PlusNet. i don't know the make or model. No switches or VPN.

2

So Roon tech support have posted this on my behalf. I’m concerned that my Nucleus One has now bricked during an update. Is there a way of contacting Roon tech support directly? Thanks Aidan

3

When you complete a technical support request this is added to their ticket system, i.e., ref#U138TS), and also post on the forum’s Support category. Roon technical support will respond here when you ticket reaches the top of their queue.

Experienced community members may also offer assistance.

You may check that your Nucleus One is online by visiting http://nucleusone.local.

4

Thanks. Luckily after leaving everything alone for an hour, it’s sorted itself out.