Cannot connect to Roon Core / Arc after working fine

Tim_Keough · March 13, 2023, 10:20pm

Roon Core Machine

Nucleus.
iPhone 13 Pro Max running iOS 16.3.1.

Networking Gear & Setup Details

Nucleus connected via ethernet to Xfinity Gateway router.

Connected Audio Devices

NAD M33 amp hardwired to router.

Number of Tracks in Library

About 14,000 tracks and Qobuz

Description of Issue

Up until today, Roon and my Nucleus have been working fine. Now, I cannot Roon cannot locate my core.

Roon app states LOOKNG FOR ROON CORE, but cannot locate it.

Suedkiez · March 13, 2023, 10:23pm

Can you connect to the Nucleus by starting a web browser (Safari) on your iPhone (while it is connected to your home wifi) and going to the admin web interface like this?

Typing in the IP Address of the RoonOS Device in a Web Browser
Typing the hostname, http://nucleus , or http://nucleusplus
Typing the .local suffix for the device, http://nucleus.local , or http://nucleusplus.local

If not, what is the exact error message in the browser?

benjamin · March 23, 2023, 9:43pm

Hey @Tim_Keough,

Following up on this thread, are you still having issues? I was able to pull your account up and all looks well on my end.

Let me know!

Tim_Keough · March 23, 2023, 10:15pm

Yes. Still having ARC issues. Before it was only when using CarPlay (could not load albums, only playlists, and album art only showed last album played at home), now it will not connect remotely at all. It is showing ROON ARC WAS UNABLE TO SECURELY ACCESS YOUR ROON CORE.

Suedkiez · March 23, 2023, 10:35pm

And @benjamin this continues in this pleasant thread:

Tim_Keough · March 23, 2023, 9:01pm

Roon Core Machine

I run Roon Nucleus and have a MacBook Pro on OS VENTURA

Networking Gear & Setup Details

NUCLEUS CONNECTED VIA ETHERNET. XFINITY GATEWAY. NO VPN

Connected Audio Devices

NUCLEUS STREAMING TO NAD M33 (ROON READY)

Number of Tracks in Library

ABOUT 14,000 TRACKS

Description of Issue

I HAVE HAD CONSTANT ISSUES WITH ARC. I NOW CANNOT CONNECT OUTSIDE OF MY NETWORK, AND ROON STATES ARC CANNOT ACCESS THE CORE. IT WORKED FORA WHILE, AND NOW CANNOT CONNECT. WHEN I WAS ABLE TO CONNECT REMOTELY, IT WOULD NOT WORK WITH CARPLAY. I COULD ONLY SELECT PLAYLISTS. ALBUMS AND SONGS WOULD NOT LOAD. ALSO, ALBUM ART WOULD EITHER NOT SHOW, OR THE SAME ALBUM COVER WOULD SHOW FOR ALL SONGS.I HAVE REBOOTED THE ROUTER, THE NUCLEUS, AND STILL CANNOT CONNECT

ged_hickman1 · March 23, 2023, 9:03pm

What does the arc tab in roon server settings show

Tim_Keough · March 23, 2023, 9:06pm

today it states ARC cannot connect to the CORE. It had connected before, but now is not connecting.

Suedkiez · March 23, 2023, 9:26pm

What exactly is the error message in Roon > Settings > Roon ARC, not in the ARC app

Tim_Keough · March 23, 2023, 10:15pm

Hi. It is showing ROON ARC WAS UNABLE TO SECURELY ACCESS YOUR ROON CORE.

Suedkiez · March 23, 2023, 10:24pm

There should be detailed diagnostics data in the box on the right with a copy button next to it. Click the button to copy the text and paste it here

And by the way we can all read your posts EVEN WITHOUT WRITING IN ANNOYING CAPS ALL THE TIME