Cannot connect to Roon on Mac laptop with outdated build (ref#9FWW17)

[Alejandro_Pinto]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Google Nest

Click below for next steps with an Google Nest mesh network.

· I still need help.

Describe the issue

I can connect using my Mac desktop, but cannot connect using my Mac laptop. I have reinstalled the app on my laptop and no joy. Roon remote on my desktop is build 1528, but Roon remote on my laptop is build 1496! It remains as build 1496 even after deleting and reinstalling the app on the laptop. Both computers are running Sequoia 15,4,1

Describe your network setup

Google mesh. No issues with my desktop, just my laptop

[benjamin]

Hey @Alejandro_Pinto,

Thanks for writing in and sharing your report, and welcome to the Roon community as well - we’re happy to have you here!

I took a look at your list of devices linked to your admin, and see that all your remote devices, as well as your Nucleus appear to be running the latest version of Roon. The only thing running an older version is your instance of Roon Server running on your Mac.

But, I also see you have a Nucleus functioning as your server - do you have multiple servers on purpose?

If so, let’s see if doing a full server database refresh may help with getting your Mac updated properly:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine: