We cannot connect via Roon Remote via a Samsung Galaxy Tab S or an iPad Pro. Both are compatible devices.
Roon is running on an HP notebook with Windows 10 Home edition. The HP computer is connected via WiFi (signal is good).
The Galaxy/iPad Pro both show the details of Roon Core on the W10 computer so we suspect it isn’t a firewall issue, but we’re not sure.
The anti-virus on the PC is McAfee - the firewall is controlled by McAfee too. I’ve tried allowing Inbound connections but it made no difference. No doubt others have experienced similar issues. We haven’t tried turning off the F/W altogether. Any ideas?
Hi @Keith_Morris ---- Thank you for the report and sharing the details of your setup with us.
As Russ has suggested, temporarily disabling any firewalls or antivirus applications is a good starting point here. When you are noticing this behavior, what is being displayed on the Galaxy Tab S and iPad Pro, can you provide a screenshot? Furthermore, and this may seem elementary, but do you have your core set to “accept connections from remotes” (Settings - > Setup)?
Lastly, can you please provide me with a brief but accurate description of your current network configuration/topology being sure to provide insight into any networking hardware you may be implementing. I want to have a clear understanding of how your device are communicating and what tools are being used to make those connections possible.