Cannot connect to Roon search on ROCK NUC (ref#TG0SPC)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot connect to Roon search.

Tell us about your home network.

· Virgin router, ROCK on a NUC, Cat 8 cable. Tidal on Roon.

2

Hi @Terry_Townhill,

Whilst waiting for Roon support to follow up on your request …

Could you elaborate on this please, are you having trouble using Roon’s searching function (if so describe what’s not working) or can’t you connect to Roon Server (if so describe what the device is and how it’s connected to your network).

Screenshots can also help to share what you’re seeing with the support team.

4

Hello @Terry_Townhill ,

Thanks for reaching out. Can you please confirm if there is any change in behavior if you try to perform a full reboot of your Roon Server and networking gear? When did this issue start to occur? Was search previously working for you? We’ve also gone ahead and enabled diagnostics for your account.

5

Hi @Terry_Townhill,

Wanted to follow up on this. Have you had a chance to try a full reboot of your Roon Server and the networking gear we mentioned, and did that change anything? We also asked when the issue first started and whether search had been working normally before, so any detail there would help us narrow this down. Let us know what you’re seeing when you can.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.