Cannot Connect to Server with Mac Mini

Roon Core Machine

Mac mini M1
Monterey 12.3.1
Memory 16GB
2TB

Networking Gear & Setup Details

Netgear Nighthawk C1200
Orbi RBR750

Connected Audio Devices

Naim Uniti Atom connect to Orbi

Number of Tracks in Library

68, 520 Tracks

Description of Issue

Roon will not connect. The bar (thin line) with the track name is in motion going back and forth, but Roon does not connect. It worked fine until this week. Problem after last up-date.
I get an error saying “track is not available from Qobuz”, but I am trying to play from my library.

Thank you

Hi @Armando_Sanchez,

Thank you for your patience in waiting for a response.

I would like to help and to do so, will need some additional information.

When you say that Roon will not connect, is this happening on your Roon Core or on your Roon Remote instances? Both?

One of the things I am seeing in looking at your account is that your iPhone labeled as “iPhone 2” has two different local IP schemes associated with it. A 10.x.x.x scheme as well as a 192.168.x.x scheme. This indicates that you have both an Xfinity Gateway modem/router combo as well as a traditional router. I too had this exact same setup and have had these issues! I resolved them by putting the Xfinity Gateway into bridge mode. It eliminates the competing broadcasting Wi-Fi networks and also prevents Roon and other applications attempting to utilize two competing networks.

A good first step is to set that Xfinity modem/router combo into bridge mode and see if it resolves your issues. Please let me know how things go. I’ll be monitoring your post here and will look forward to your response!

Thanks,
Wes