Cannot connect to Synology NAS after last update (build 667)

[Pawel_Rybak]

Core Machine (Operating system/System info/Roon build number)
Mac Mini 10.13.6
I5 intel 16Gb RAM
1.7 build 667

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Cisco Router and LAN
Core is connected to router with ethernet cable
Synology NAS DS215+

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

sms - 200 ultra neo - connected via ethernet
USB cable
mutec MC3+
DAC - Mark Levinson

Description Of Issue

Problems started right after last update. I lost connection to my whole NAS library, and cannot add any folder from NAS. I cleared cache, rebooted everything twice, @support
This shouldnt happen!!! Please help

Pawel

[noris]

Hi @Pawel_Rybak,

If you try to connect to the Synology using IP address instead of hostname, does that work as expected?

Can you please use these instructions to send the logs from your Mac Mini over to me?

[Pawel_Rybak]

Hi Noris!
When using IP instead of hostname there is a slight change- an icon “Adding…” appears.
It keeps spinning for a while and then a red alert shows: Invalid path…
Can I go back to earlier build?
I cannot acces my library… at all
Pawel
https://drive.google.com/file/d/1Jq-qJ3qAT_YzTAHq-rwFnoKZSH7UA2yN/view?usp=sharing

[Pawel_Rybak]

Hi there! @noris
Any progress on my case? Can You tell me how can I downgrade to previous build?
Pawel

[noris]

Hi @Pawel_Rybak,

Thank you for sending those logs over and for your patience while I had a chance to review!

@Pawel_Rybak

Can You tell me how can I downgrade to previous build?

Downgrading is not supported but I do believe I see a few possible causes of the issue here.

@Pawel_Rybak

When using IP instead of hostname there is a slight change- an icon “Adding…” appears.
It keeps spinning for a while and then a red alert shows: Invalid path…

The reason you are getting this is because you entered an incomplete address, according to the mount you were missing a backslash for the IP. I would try this IP: \\192.168.1.102\music or smb://192.168.1.102/music

2. If the above IP does not help, then we can move on to the next area to investigate, which according to your log looks like you are getting failed to connect to CIFS storage: Error connecting to network share: 68, which sounds like the similar behavior from this thread:

Can't connect to music on NAS drive -- network share error 68 [fixed]

Without doing anything to my set up, except being gone on travel for a couple weeks, all the music on the NAS drive was suddenly not available and it said under the Storage tab in Settings, “Error connecting to network share: 68” I tried everything I could think of, including reading two prior posts which involved the same error message, but nothing has helped. I have the latest versions of everything and Roon is running on a new MacBook Pro. The NAS drive is a Synology 415+ I think. This i…

Do any of the suggestions above help resolve the issue?
Please let me know!

[Pawel_Rybak]

Hi @noris
It works! You solved it! Thank You!
Pawel

[noris]

Hi @Pawel_Rybak,

That’s fantastic news, happy to help!