Cannot connect to the core from iPad App, following a power cut

[Philip_Bantin]

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I lost electricity last night and when it came back I could not connect to the core. The Roon is on and connected to the web (wired). I would like to reconfigure the Roon and check settings. How do I do this since I cannot connect Core. Phil

[Rugby (aka Daniel or Big Dan)]

Hi Philip,

Welcome!

Can you fill in the form with the requested details. Support will need these details to suggest next steps.

Thanks!

[noris]

Hi @Philip_Bantin ,

Welcome to the forum! I’ve enabled diagnostics for your account and I noticed your Roon Core was active a few days. Are you still having issues with the iPad connecting to the Core or has the issue been resolved? If you are still having issues, I suggest deleting the Roon app on the iPad and reinstalling from the Apple App Store to see if that helps.