What is the operating system of your Roon Server host machine?
· Windows
What kind of device are you using to perform the login?
· Android
Where are you trying to login?
· I can't log into TIDAL, KKBox or nugs
Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 8:19 CET abd i also noticed browser telling "roon+tidal: you have successfully connected your tidal account" but still in roon app its not.
Describe the issue
Suddenly I was logged out of Tidal in the Roon App. I tried to login again on Roon App on Android Tablet, on Android phone and on Windows PC where also Roon Server Runs. I can login tge Tidsl app but on Roon App I cannot connect to to Tidal anymore. I get linked to login page on browser and get a checkmark for success but Status in Roon remains "Failed to reconnect", error authorizing with Tidal. I turned of Roon Server but did not help.
Describe your network setup
ASUS TUF-AX6000 ROUTER, Minix Z300 PC, Asus XD4R Mesh router, but it worjed since 6 months abd i made no change at all yesterday when it stopped working. isp IS Sunrise.
Are you able to login to TIDAL’s web player (listen.tidal.com) using the same credentials? If it is working there, please try to clear your TIDAL cache:
Hi Noris, I can login to Tidal using the app and it was not a cache issue because the problem was simultanously there on my PC, on my smartphone and on my tablet.
Later today it suddenly worked again but I did NOTHING! It’s mysterious.
Logs show Roon successfully logging into Tidal’s servers on startup, but when the session attempts to renew in the background, there’s a port binding error with the authorization request to Tidal’s servers.
Do you have BitDefender, Kapersky, or another SSL-inspection security software installed on this PC? This might be intercepting the HTTPS request. A Roon update can trigger different behavior in security software because it will appear as a new executable. Try safelisting Roon’s IP or testing with temporarily disabled SSL scanning.
Also make sure that RoonServer.exe is safelisted in the Microsoft Defender firewall.
No, I don’t have and I did not install anything new in the past months. It might be a Windows Update, but that would not explain why it sometimes works and sometimes not. Firewalls either block or do not. Therefore I don’t think it has to do with any security software on my side and I think I deactivated firewall and virus software on that PC.
Thanks for letting us know, @Marc2025 . I wonder if this failed request could be related to your DNS. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP-provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
@David8974 - Please open a new support thread so we can provide individualized assistance, though you are free to monitor the outcome of this one at the same time.
Thanks for your support norris. At the moment (last week) it works again. Tracking errors is difficult. I know that. I once was responsible for a CRM database and people in french area of Switzerland often had crashes when entering customer names but when they came with their Laptop and I tested it then it worked until I realized that my test was wrong because I did not enter french names as they did. It was characters like “é” that made the DB crash.
Nevertheless, in thIs case I did never change the DNS and it always worked before. I checked the DNS (also with LAN scan App) and I’m using the Google DNS 8.8.8.8 for Roon Core. So it should be ok.
