Cannot Connect to TIDAL [Resolved]

Support
1

I have been having a problem accessing TIDAL tracks from within ROON (saying tracks were not available). I tried to log out and then log back into TIDAL via ROON settings and it will now not allow me to sign in. I receive the error message that “There was an unexpected error, please check your account details”. I have also tried to log in from my Mac and mobile devices.

I can log into TIDAL via the TIDAL app and website without a problem so it seems that this is not a TIDAL issue.

Any thoughts on how to correct this problem?

Thank you in advance.

-Andrew

2

Well with a little more investigation and trial and error I seemed to have fixed the issue. Quit the ROON server and relaunched which prompted for an update, which I did. Once complete was able to successfully log in to TIDAL.

-andrew