Cannot connect with Qobuz, alert message to upgrade Qobuz

[mtrusch (Thomas Schurr)]

Roon Core Machine

windows 10 PRO
INTEL CORE i7-4770 cpu
32 GB Ram

Networking Gear & Setup Details

Fritz box 1&1 Home server+

Connected Audio Devices

Bluesound node 2
Ethernet

Number of Tracks in Library

500 tracks

Description of Issue

I just downloaded Roon trial for the first time, tried to connect with Qobuz but got a red alert error message saying to upgrade my account. I found nothing in my Qobuz account settings to upgrade as of yet…Thanks in advance for the help

[Suedkiez (Just a fellow user like you)]

Do you have a full Qobuz account that includes streaming or just the basic one that enables you to download? You need the former

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Just to add to @Suedkiez
Roon does NOT support Qobuz or Tidal free accounts within Roon.
You will need a paid subscription to one of the streaming services.

[mtrusch (Thomas Schurr)]

I have Studio but I’ve noticed a few screwy things with my account, waiting to hear back from customer service. Thanks for the response!

[benjamin]

Hey @mtrusch,

I wanted to check in on this thread to see if you were able to sort things out? As @AceRimmer mentioned, Roon does not support free accounts with Tidal or Qobuz.

Let me know your status!

[mtrusch (Thomas Schurr)]

My Qobuz account info was a little screwy; they sorted it all out relatively fast and now everything is groovy again. Thanks for the follow up, appreciate it. Have a good one!