If I delete a Qobuz album from my library, one that has been recently added via ‘favouriting’ in the Qobuz app, Roon will not delete it, it says “Some tracks were not deleted”. If I ‘unfavourite’ it within Qobuz it still appears in Roon. However the album will not play “too many failures, stopping playback” message appears. But I cannot get rid of the album from my Roon library.
I know there is an issue with Qobuz and playlists but is this a known issue with deleting recently added albums too, or does this error need to be added to the Qobuz API problem?
I am not very computer literate and not sure how to do this. I have restored Roon to a point before these albums were added to the library as the albums were cluttering up my library and I could not remove them. Are you asking me to add a qobuz album from qobuz to my library again and then trying to delete it so as to replicate this happening?
I can do that.
I looked at your Logs help but it does not do what it says it does: if I right click on the ‘Logs’ folder there is no ‘Share’ option as your help guide says there is (I have Windows 11). Also what is a time ‘stamp’ and where do I find that?
A timestamp is just a note of the date and time when you reproduce the issue. Sharing the specific name of the album would be helpful as well. Thank you!
Hello Roon Support
As of yesterday, am experiencing the same issue of inability to delete Qobuz albums added to my Roon library on a Nucleus 1. I have tried the various suggested options: deleting the file in advance on Qobuz, re-synching Qobuz, removing cache content from Roon database cache folder, cleaning up library, rescanning or re-analyzing the album, logging out of Qobuz, re-booting the Nucleus - no success. Album cover remains, files within that album now won’t play. Intermittently, will attempt to delete and get a message that the files are not found or I do not have privileges to delete. I am stumped and would benefit from some advice/ next steps. Am in a Mac Desktop environment. Thx in advance
This is exactly what I am experiencing. I have Roon rock system. Nothing I do works other than restoring the database to the time before these issues started, and from there making sure I never delete a Qobuz album from my library.
Not sure if this helps but…,
I experienced (am experiencing) the same when I use the “Remove from library” option and return to view albums and it’s still there.
However, that’s when I do it using m MacMini.
If I do the same on my iPhone then it indeed does get removed.
Thanks for the update - we’re not seeing any Roon Server logs uploaded, and are unable to reach your ROCK to enable auto-diagnostics, so if you could please attempt reproduction, share the track or album that failed, and then use the directions above to upload a fresh set of Roon Server logs from your ROCK, that would be helpful!
@Ksama could you supply the details they are asking for when you can replicate the problem? I am not very computer minded and was struggling with finding the logs they were requesting.
Hello @alex_h
Thanks for reaching out to help. I just deleted an album entitled "Murray Perahia plays Handel and Scarlatti. This was deleted Friday 10/17 at 2:57 Pacific time. I received the error message for each of the tracks indicating that “File not Found” and that they could not be deleted because they were either not found or I did not have permission to delete files from the hard drive.
The files were not on the internal SSD of the Nucleus 1 (to my knowledge) but were a favorited Qobuz album. I then used the clean up the library function to further remove the tracks from the library.
The album cover is still present in my Qobuz library, and the tracks will now not play
Here too, Qobuz albums have not been deleted from Roon for about a week, on the Qobuz tab it reports connection difficulties in red very fast, even if the albums all load normally, evidently there is some problem between Qobuz and Roon (server is Roon Rock).
Hi @alex_h
I, too, am getting the transient red flag error message from qobuz, which disappears within a second, but says there is difficulty connecting and that I need to check my network connection…new in the last week
