Cannot download Roon Remote on Fire Tablet (ref#IRPO3T)

[Victor_Pacor]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Cannot download roon remote on my fire tablet.
Won't connect to Nucleus due to Nucleus running 2.0 and fire running legacy software.
Roon 2.0 is in the amazon fire app store but doesn't download
My Samung Android phone Is functioning perfectly

Describe your network setup

Issue is downloading 2.0 from the Amazon app store to the fire tablet.
Everything else is fine

[connor]

Hi @Victor_Pacor,

First, fully uninstall Roon on the affected tablet to remove the legacy GUI.

From there, please try installing the .APK package instead of the app store version as a workaround: https://download.roonlabs.net/builds/RoonMobile.apk

What is the specific error message you receive in the Amazon App store?

We’ll watch for your response. Thanks!