I’ve had roon crash on scanning a bad downloaded DSD demo/sample file. It was hard to find but eventually managed to get it removed…others had the same file and it too caused issues I recall.
Sometimes the smallest thing can crash a system, corrupt memory that is only accessed at some random point is also a possibility.
That’s true, but bad data (which is really unexpected data) should never be able to crash a program.
If it does, that’s a coding failure.
Thanks for all the feedback. I want to reiterate that roon is not “crashing” the issue is that often it will start to load a file and either stop and give and error that it has lost connection to the audio device or, more impactfully, the song will just stop and more to the next in the queue with an error that the media was loading slowly etc. Just to be clear. This happens without preference as to whether the file was local or streamed through Tidal.
Weirdly, if you had just posted that as a single post I’d have said classic network related symptoms.
I like Danny’s approach. Many people, including myself, are blaming the problem on your huge music database. Maybe the problem has nothing to do with that. So, start with a clean install and a small segment of your music library and see if you can get it working flawlessly. Then, go from there.
Funny you should mention that - that’s just what I was going to say.
I have rebooted my remote and that seemed to help. I have been listening perfectly for a few hours. The issue is not consistent or persistent. I don’t beieleve it is bc of the large database. There is something else going on and it seems to be related to my remote which is confusing bc I have been told it cannot be the remote. I will try and reload the database next week but I don’t think that’s the issue. When I first engaged Roon the logs showed it was a corrupt folder. They asked me to remove Toad The Wet Sprocket album Pale. Which I did. It didn’t help. Upgrading to the server I had based on @danny recommendation and adding ram to my remote has made the biggest improvement…
What happens if you play to your phone as a remote?
Interesting question. I did not do that because because I don’t use my phone as a remote. I guess I can set my phone up as a remote and try that…
That will take 5 minutes, maybe less.
Can you provide details of your network?
I’m not sure what you mean by network but I have the roon rock connected directly to my 100GB Verizon Fios network via a cat 5 cable. Let me know if you need more info.
Ben, I’m not familiar with the Verizon Fios service but did a bit of reading. There are lots of potential sources of network issues with Roon, even with fast internet connections. The fact that you are having the dreaded skipping tracks problem with both streaming and local files could indicate a router problem somewhere, or an issue of the Roon core connecting to the router.
I’ve tried skimming back through the thread but still had some questions.
Which router are you connecting your Roon core to - one of Verizon’s or a third party one? What device are you using as the remote? Have you tried other devices as remote (e.g. phone, tablet)? How are you connecting to your DAC?
Things I would routinely do are assign a reserved (not static) IP address for the Roon core (and endpoint if it is connected by ethernet) and point DNS to Cloudflare’s or Google’s DNS servers rather than whatever your ISP is defaulting to.
@Rockhound lots of questions there. I have the latest Verizon router and routinely stress the connection out streaming and have used software to test the connection. I have even used some connections at Verizon to make sure they were not limiting the signal. (They were a customer of mine)
I have a static IP i do not use DHCP. I do not however change the upstream routing. Don’t need it for all of the other things I do. Would like to hear more about why you think that’s necessary.
Before I left the house I loaded the remote on my phone. I was able to listen to music for a few hours. It worked markedly better although it was a limited test. I tried my best to repro the issue but could not. When navigated quickly and skipped songs in the queue rapidly I was able to make it run slowly and a few cases causes some minor annoyances I was never able to get it to stop the playback or stop and error out. @danny i think that leans toward no corruption of the database but an issue with the remote. Any guidance would be appreciated
@Ben_Katz what does the signal path show when the skipping is happening. please post some shots here.
The signal path? When I am listening on my stereo its always the file parameters to the RAAT transport to the DAC. What value is that? Its the same if the song plays through, skips or stops
Sounds like progress Ben, and that something was happening with your previous remote somehow.
If you’re running a simple home network, my understanding of the received wisdom is that address reservation is preferable over static IP but I’m not a network specialist. I use a reserved IP address for anything connected by ethernet, including Roon core and endpoint (Lumin T2). As for DNS, many ISPs don’t pay much attention to their DNS servers and they can get overloaded, hence the preference for a well maintained service like Cloudflare. Switching to that was the last link in the chain of solving all my Roon/network/internet problems (and loading web pages is much slicker), although we live rural and our internet comes over the cell phone network so any and all improvements are gratefully appreciated!
Just post a shot when it’s happening…so we can see what’s in play here
People might be able to help you solve this if you are willing to accept the help.
Ok will do.