Cannot get synology NAS to link with roon

[Kevin_Parsons]

Roon Core Machine

Ubuntu 20.04LTS
intel i5, intel motherboard,16gb ram

Networking Gear & Setup Details

virgin media router with ethernet connecton to roonserver/ubuntu machine, not using a VPN

Connected Audio Devices

2 raspi 4's (one on wift, one on ethernet), 2 chromecast audios, 1 lenovo smart clock

Number of Tracks in Library

310 GB, 22k files

Description of Issue

I suspect the issue is with how I write the path for the NAS and Roon being unable to find it. I have tried:

smb://NASname/music

\NASname\music

Error is saying- ‘host not found’

I am able to control internet radio from a window laptop across my end points

[Kevin_Parsons]

Is someone from roon able to provide support for this? I was wondering if a password with an alpha numeric character might be a problem? Although I suspect that isn’t the main problem here.

[Frank_Berens1 (Frank Berens)]

Try the IP adress: like : \\192.xxx.xxx.xxx\music

[Kevin_Parsons]

Hi,
Thanks but unfortunately the IP address approach does not work either

[Kevin_Parsons]

Forgot to mention I now get an ‘unexpected error’ with the IP address approach

[BlackJack]

Lost NAS connection

Make sure your NAS allows SMB 2 connections, SMB 3 (and above) only won’t work AFAIK.

[Kevin_Parsons]

Yes, thanks for the idea but SMB appears to have been set properly for this unless I’ve missed some other setting

[BlackJack]

@Kevin_Parsons

I was wondering if a password with an alpha numeric character might be a problem?

Is that really what you meant to write? If not and as documented, Roon might have issues if a password contains special characters. Please try without.

Click on the picture to open the guide.

Note: In general, please make sure that your NAS/share works correctly with other machines before attempting to use it with Roon. Follow the guide to trouble shoot errors – and don’t forget to:

Make sure to include screenshots of what you’re entering into Roon, screenshots of the share settings, and a detailed description of your networking setup.

[Kevin_Parsons]

Thanks BlackJack. Roon is now working because I removed a special character from my password.

[connor]

Hi @Kevin_Parsons,

We just want to verify you’re all set, and that the most recent post did in fact resolve your issue. The tech support team is standing by to assist if not.