Cannot join Tidal to Roon

[Jori_Kuttila]

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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I tried to config “Services”, join Tidal to Roon. It redirect to webpage, I login there it and got:
“You’ve successfully connected your TIDAL account.” but in services Tidal stays “not configured”.
I have also verified my Tidal account thru Tidal app. I have tried this via MacOS and IOS. Always same result. i have only Apple devices to choose right now. Any tricks to try?

I have Roon Rock: Version 1.0 (build 219) stable and software Version 1.7 (build 571) stable

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[grossmsj (Scott G)]

@Jori_Kuttila

Any tricks to try?

Under Settings>Services, select Edit for Tidal and log out.
Then shut down your Rock core via the Rock GUI, and turn it back on again.
Then go back to Settings>Services and sign in to Tidal again.

[Jori_Kuttila]

I cannot logout since I’am not loged in. Tried to shutdown roon core (power off/power on) and then login again but it behaves the same.

[grossmsj (Scott G)]

I should have thought of that…

[Jori_Kuttila]

I find the solution for the problem. It was all about DNS setting issue.