Cannot link Qobuz account

Core Machine (Operating system/System info/Roon build number)

Core: PC running Windows 10. Roon 1.7 build 571

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Billion bipac 8800nl Router with BT Whole Home mesh Wi-Fi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Sonos Play 5 and Play 1 end points

Description Of Issue

Unable to add newly created Qobuz account to services. Have attempted to add on Roon desktop app and iOS app. Receive ‘bad username or password’ message. Have restarted Roon and rebooted PC/core with same result.

Have you checked you can sign into Qobuz web app with the credentials?

Hi

Yes, signed in successfully in web app and linked Sonos account with the same details.

Hi @Patrick_Noakes,

Just to confirm, do you have a subscription for your Qobuz account? Are you able to play more than just 30 second clips on the Qobuz app?

Hi @dylan, to confirm I have an active Studio Premier account (in free trial month) and can play full songs through the web and iOS apps.

Since 2 days connection with qobuz through Roon is almost impossible.

I have the same sometimes it goes wrong…it
Listen everyday… Stops after a few hours listen.
Never problem before this… It plays 24 hours.
Have install new… Search and search, with tidal the same.
We go make a reboot and see how long it goes good today :notes:
I have master Subscription on qobuz audio a year… and hifi on tidal.
We go see how long it goes good today :violin:

Hello @Patrick_Noakes, thanks for checking that for us! In just a moment, I’m going to send you a PM with additional steps, please take a look!

Thanks @nuwriy. Standing by.